"Telecommunications expenses are the fastest growing expense per employee in the nation." AMI Partners Research

Our Audit Services are contingency based and typically fund our monthly recurring charges. This, in most cases, equates to "zero" cost for our clients.

 

Our Cost Recovery Service deconstructs every element of your communications-related invoices. We utilize the best-in-class practices to audit tariffs, taxes, and surcharges that appear on your bill from communications service providers. We recover lost revenue caused by past billing errors and permanently reduce on-going communications costs.  Approximately 70% of telecommunications carrier invoices contain errors, based on research of the Telecom industry. This represents an opportunity to recover revenue that was otherwise lost due to inaccurate billing. Through our comprehensive audits, we produce refunds for our clients representing a reduction of between 5%-20% in our clients’ overall cost structures. 

Asset management is generally the most common challenge, as few businesses have achieved or maintained adequate techniques for accurately tracking committed expense for telecommunications services. As a result, most firms often pay for new services from when they are scheduled, rather than from when they are accepted into service, and most pay for deleted facilities for long after they have been ordered removed. This mis-billing often represents an overcharge of 15 percent or more.

 

The CCD is a Cost Component Database that invoice records will either be manually or electronically entered. These billing records are entered at the lowest possible level, including the CDR level. All call data, tax information, recurring charges, and fixed facility information in gathered for auditing purposes. In the past we have audited Invoices as old as six years. In concert with the billing information, we prefer to gather the Customer Service Records (CSR's) from the respective carrier. This CSR is a valuable tool in the reconciliation process.

 

 

Audit Services Summary

• Validates whether the contract rates have been  accurately applied

• Interprets and validates the applicable tariffs to ensure accuracy

• Verifies proper application of local, state, and federal taxes and surcharges

• Determines whether traffic has been routed correctly—Local, Toll, 411 etc.

• Identifies and recovers incorrect charges

• Builds on inventory of active services and accounts

Upon completion of the Audit and Reconciliation process an exception report is generated which identifies inconsistencies in the billing information. These exceptions are manually worked to ensure that they cannot be resolved internally. All exceptions, which cannot be resolved, are formatted into dispute reports, which are filed with the respective carrier. Telmetriks will then follow these disputes to fruition with that carrier to ensure proper credits and adjustments are given.

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